Product Support

How-to guides and technical help

Support for CineView SE

Specs

SE

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Tutorial Videos

Small in Size, Big on Features - SDI&HDMI Wireless TXRX Accsoon CineView SE

Small in Size, Big on Features – SDI&HDMI Wireless TX/RX Accsoon CineView SE

Multi-Camera shoots made simple with Accsoon CineView SE

Multi-Camera shoots made simple with Accsoon CineView SE

FAQ

  1. Please make sure the transmitter and receiver are set to the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the SDI/HDMI cable of the camera is correctly plugged into the SDI/HDMI IN port of the transmitter.
  2. Please check if the video format and other information is shown on the display interface; if not,please check the SDI/HDMI cable and see if the SDI/HDMI of the camera has video output.
  3. Please check if the SDI/HDMI video format of the camera is compatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. CineView SE has two WiFi signals, one is 2.4G and another is 5G. Please confrm that you are connected to“Accsoon ****”.
  1. Please check if the WiFi connection of your mobile device can access the internet properly.
  2. Please check if the mobile device has automatically connected to the CineView SE’s WiFi signal. lf so, please change the WiFi connection line and try again.

Support for CineView HE

Specs

HE

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CineView HE｜New Features

Smaller Lighter Sleeker – UVC enabled HDMI Wireless Video CineView HE

FAQ

  1. Please make sure the transmitter and receiver are set to the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the HDMI cable of the camera is correctly plugged into the SDI/HDMI IN port of the transmitter.
  2. Please check if the video format and other information is shown on the display interface; if not,please check the HDMI cable and see if the HDMI of the camera has a video output.
  3. Please check if the HDMI video format of the camera is compatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. CineView HE has two WiFi signals, one is 2.4G and another is 5G. Please confrm that mobile devices are connected to“Accsoon ****”.
  1. Please check if the WiFi connection of your mobile device can access the internet properly.
  2. Please check if the mobile device has automatically connected to the CineView HE’s WiFi signal. lf so, please change to another WiFi connection that can access the internet properly and try again.

Support for CineView Quad

Specs

QUAD

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Tutorial Videos

CineView Quad｜New Features

Let Visions Unfold | Accsoon CineView Quad Dual-Band SDI & HDMI Wireless Transmitter and Receiver

FAQ

  1. Please make sure the transmitter and receiver are setto the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the SDI/HDMI cable of the camera iscorrectly plugged into the SDI/HDMI IN port of the transmitter.
  2. Please check if the video format and other information is shown on the display interface; if not,please check the SDI/HDMI cable and see if the SDI/HDMI of the camera has video output.
  3. Please check if the SDI/HDMI video format of the camera is compatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. Please check if your mobile devices support 5G WiFi.
  1. CineView Quad has two WiFi signals, one is 2.4G and another is 5G. Please confrm that the mobile devices are connected to “Accsoon XXXX”.
  1. Please check if the WiFi connection of your mobile device can access the internet properly.
  2. Please check if the mobile device has automatically connected to the CineView Quad’s WiFi signal. lf so, please change to another WiFi
    connection that can access the internet properly and try again.

Support for CineView Nano

Specs

nano

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The best monitor for creators is a phone - and it's wireless too

The best monitor for creators is a phone – and it’s wireless too

FAQ

  1. Please check whether the HDMI cable of the camera is correctly plugged into the HDMI in port of the transmitter.
  2. Please check if the video format and other information are shown on the display interface; if not, please check the HDMI cable and see if the HDMI of the camera has a video output.
  3. Please check if the HDMI video format of the camera is compatible with the formats supported by the product.
  1. Please check that the cables are securely connected.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  4. Please reset the mobile device’s network settings and clear the saved SSID.
  5. Please disable bluetooth and GPS.
  1. Please check if the WiFi connection of your mobile device can access the internet properly.
  2. Please check if the mobile device has automatically connected to the CineView Nano’s WiFi signal. If so, please change to another WiFi connection that can access the internet properly and try again.
  1. Please check if your mobile device supports 5GHz WiFi.
  2. Ensure that the product you purchased is the authorized version for your country. The available WiFi channel of the device vary based on the regulations of diff erent countries and regions, and using unofficial versions or using it abroad may cause connectivity issues.

Support for CineEye 2

Specs

C2

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CineEye 2｜New Features

CineEye 2｜New Features

FAQ

  1. Please ensure the HDMI cable is plugged into the “HDMI In” port of the CineEye 2.
  2. Please check if the output format of the camera is compatible with the CineEye 2 input formats and check if the camera has video output enabled via the HDMI port.
  1. Please make sure the antennas have unfolded.
  2. Please make sure there is no cable around the antenna.
  3. Please switch to another channel manually.
  1. Please check if your mobile devices support 5G WiFi.

Support for CineEye 2Pro

Specs

2PRO

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Tutorial Videos

Save the night with the Accsoon CineEye 2 Pro

Save the night with the Accsoon CineEye 2 Pro

CineEye 2 Pro& 2S Pro Latency Test

CineEye 2 Pro/2S Pro Latency Test

Firmware Upgrade Tutorial CineEye 2 Pro

Firmware Upgrade Tutorial | CineEye 2 Pro

Noise Test - No Fans No Noise - CineEye 2 Pro

Noise Test – No Fans No Noise – CineEye 2 Pro

CineEye 2 Pro Overall Tutorial - Accsoon

CineEye 2 Pro Overall Tutorial – Accsoon

FAQ

  1. Please make sure the transmitter and receiver have the same group setting.
  2. Please check that all antennas are tightened well.
  1. Please ensure the HDMI cable is plugged into the “HDMI In” port of the transmitter.
  2. Please check if the output format of the camera is compatible with the CineEye 2 Pro input formats and check if the camera has video output enabled via the HDMI port.
  1. Please check if the antennas are tight.
  2. Please make sure there is no cable around the antenna.
  3. Please switch to another channel manually
  1. Please check if your mobile devices support 5G WiFi.
  1. CineEye 2 Pro has two Wifi networks available, one is 2.4G and another is 5G, the 2.4G Wifi name is “CineEye2-Pro-GroupX”, please don’t connect to this WiFi.

Support for CineEye 2S

Specs

C2S

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Tutorial Videos

Team working made simple with the Accsoon CineEye 2S

Team working made simple with the Accsoon CineEye 2S

Accsoon CineEye 2S works as a WiFi extender for your RED Komodo

Accsoon CineEye 2S works as a WiFi extender for your RED Komodo

FAQ

  1. Please ensure the video cable is plugged into the “SDI IN” or “HDMI IN” port of the CineEye 2S.
  2. Please check if the output format of the camera is compatible with the CineEye 2S input formats and check if the camera has video output enabled via the SDI or HDMI port.
  1. Please make sure the antennas have unfolded.
  2. Please make sure there is no cable around the antenna.
  3. Please switch to another channel manually.
  1. Please check if your mobile devices support 5G WiFi.

Support for CineEye 2SPro

Specs

2SPRO

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Tutorial Videos

Accsoon CineEye 2S Pro SDI video transmitter and receiver - Pro Features. Pro Strength. Pro Control.

Accsoon CineEye 2S Pro SDI video transmitter and receiver – Pro Features. Pro Strength. Pro Control.

Accsoon CineEye 2S Pro - Wireless That Works

Accsoon CineEye 2S Pro – Wireless That Works

CineEye 2 Pro& 2S Pro Latency Test

CineEye 2 Pro/2S Pro Latency Test

FAQ

  1. Please make sure the transmitter and receiver have the same group setting.
  2. Please check that all antennas are tightened well.
  1. Please ensure the SDI/HDMI cable is plugged into the “SDI/HDMI In” port of the transmitter.
  2. Please check if the output format of the camera is compatible with the CineEye 2S Pro input formats and check if the camera has video output enabled via the SDI/HDMI port.
  1. Please check if the antennas are tight.
  2. Please make sure there is no cable around the antenna.
  3. Please switch to another channel manually.
  1. Please check if your mobile devices support 5G WiFi.
  1. CineEye 2S Pro has two WiFi networks available, one is 2.4G and another is 5G, the 2.4G WiFi name is “CineEye2-Pro-GroupX”, please don’t connecttothisWiFi.

Support for Accsoon F-C01

Specs

F-C01

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Accsoon FHSS Wireless Follow Focus F-C01 - Affordable, Responsive and Reliable

Accsoon FHSS Wireless Follow Focus F-C01 – Affordable, Responsive and Reliable

FAQ

  1. Please make sure the transmitter and receiver are setto the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the SDI/HDMI cable of the camera iscorrectly plugged into the SDI/HDMIIN port of the transmitter.
  2. Please check if the video format and other information isshown on the displav interface: if not,please check the SDI/HDMcable and see if the SDI/HDMI of the camera has video output.
  3. Please check if the SDI/HDMI video format of the camera iscompatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. CineView SE has two WiFi signals, one is 2.4G and another is 5GPlease confrm that you are connected to“Accsoon ****”.
  1. Please check if the WiFi connection of your mobile device canaccess the internet properly.
  2. Please check if the mobile device has automatically connected tothe CineView SE’s WiFi signal.lf so, please change the WiFiconnectionine and try again.

Support for Accsoon M1

Specs

m1

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Tutorial Videos

Use your Android Phone as an On-camera Monitor - Accsoon M1

Use your Android Phone as an On-camera Monitor – Accsoon M1

Easy Camera Monitoring Vlogging Streaming with your Android Phone Accsoon M1

Easy Camera Monitoring Vlogging Streaming with your Android Phone | Accsoon M1

Accsoon M1 - Easy Setup and you are ready to shoot

Accsoon M1 – Easy Setup and you are ready to shoot

FAQ

  1. Please make sure the transmitter and receiver are setto the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the SDI/HDMI cable of the camera iscorrectly plugged into the SDI/HDMIIN port of the transmitter.
  2. Please check if the video format and other information isshown on the displav interface: if not,please check the SDI/HDMcable and see if the SDI/HDMI of the camera has video output.
  3. Please check if the SDI/HDMI video format of the camera iscompatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. CineView SE has two WiFi signals, one is 2.4G and another is 5GPlease confrm that you are connected to“Accsoon ****”.
  1. Please check if the WiFi connection of your mobile device canaccess the internet properly.
  2. Please check if the mobile device has automatically connected tothe CineView SE’s WiFi signal.lf so, please change the WiFiconnectionine and try again.

Support for Accsoon SeeMo Pro

Specs

SEEMO PRO

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Tutorial Videos

Accsoon's rugged SeeMo Pro SDI transforms iOS devices into production monitors

Accsoon’s rugged SeeMo Pro SDI transforms iOS devices into production monitors

The Accsoon SeeMo Pro in the Valley of Fire with filmmaker Elle Schneider

The Accsoon SeeMo Pro in the Valley of Fire with filmmaker Elle Schneider

FAQ

  1. Video Port: SeeMo only has HDMI input. SeeMo Pro has SDI input and HDMI input, also has SDI Loopout.
  2. iOS Charging: SeeMo can only charge iPads which have a USB-C port. SeeMo can charge iPhone and iPad.
  3. Phone clamp: SeeMo has a phone clamp included. SeeMo Pro doesn’t have a phone clamp included. 

Support for Accsoon SeeMo

Specs

accsoon seemo

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Tutorial Videos

Accsoon SeeMo Firmware Update Tutorial

Accsoon SeeMo Firmware Update Tutorial

Capturing that Special Day with Agne Harris and the Accsoon SeeMo

Capturing that Special Day with Agne Harris and the Accsoon SeeMo

Accsoon SeeMo vs Professional Monitor - Firmware 1.4 Latency test

Accsoon SeeMo vs Professional Monitor – Firmware 1.4 Latency test

4 Reasons Why Every Content Creator Needs an Accsoon SeeMo

4 Reasons Why Every Content Creator Needs an Accsoon SeeMo

Monitor, Stream, Record and Share with Accsoon SeeMo HDMI to iOS video adapter

Monitor, Stream, Record and Share with Accsoon SeeMo HDMI to iOS video adapter

FAQ

  1. Please make sure the transmitter and receiver are setto the same group.
  2. Please check that the antennas are securely mounted.
  1. Please check whether the SDI/HDMI cable of the camera iscorrectly plugged into the SDI/HDMIIN port of the transmitter.
  2. Please check if the video format and other information isshown on the displav interface: if not,please check the SDI/HDMcable and see if the SDI/HDMI of the camera has video output.
  3. Please check if the SDI/HDMI video format of the camera iscompatible with the formats supported by the product.
  1. Please check that the antennas are securely mounted.
  2. Please make sure there are no metals or cables around the antennas that can cause signal blocking.
  3. Please switch to another channel manually.
  1. CineView SE has two WiFi signals, one is 2.4G and another is 5GPlease confrm that you are connected to“Accsoon ****”.
  1. Please check if the WiFi connection of your mobile device canaccess the internet properly.
  2. Please check if the mobile device has automatically connected tothe CineView SE’s WiFi signal.lf so, please change the WiFiconnectionine and try again.